Complex Adaptive Systems: a primer for ITSM (i)

The increasing complexity of digital systems necessitates new perspectives and practice.

A complex tangle of tree roots and ferns

Defining a Complex Adaptive System?

Why does this matter to ITSM?

What next?

The intersection of digital transformation, DevOps, and ITSM. Articles by a senior Product Manager in the enterprise service management space. Personal views.

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