Jon Stevens-Hall – Medium

Jon Stevens-Hall

Enterprise Devops gets “stuck in the middle”, but legacy tech is not the reason

I work with many large enterprises. Most of them made a start with DevOps at some point in the last few years. Most of those have not yet…

Apr 15, 2023

Enterprise Devops gets “stuck in the middle”, but legacy tech is not the reason

Apr 15, 2023

Don’t overcategorise incidents

Today I saw someone’s post, in an ITSM-focused group on Facebook, which sought to define the difference between “network incidents” and…

Jul 28, 2022

Don’t overcategorise incidents

Jul 28, 2022

Service Mangement still matters in a Microservices architecture

In July 2022, I saw an interesting and lively Twitter discussion in which a number of people debated how architecture impacted the burden…

Jul 22, 2022

Jul 22, 2022

Does the Fastly outage justify “Single Point of Failure” headlines?

Probably not.

Jun 8, 2021

Screengrab from 12:30 Central European summer time on 8th June 2021, showing line graphs indicating detected issues affecting multiple big name internet sites including Google, Amazon, eBay, Spotify, the UK government, and many others.

Jun 8, 2021

Complex Adaptive Systems (ii): thinking about emergence and ITSM

(This is part two of a series exploring Complexity Science and the concept of complex adaptive systems in the context of ITSM. The first…

Sep 4, 2020

3 Concentric boxes describing states of complex adaptive systems. “Desired” (inner), “Allowed” (middle), “Possible” (outer)

Sep 4, 2020

Service Desk agents are often Swarming already, even if their leadership doesn’t know

The UK’s Times Newspaper recently broke a story (paywall) alleging personal data breaches by members of the country’s new and…

Jul 28, 2020

Jul 28, 2020

Complex Adaptive Systems and ITSM

The increasing complexity of digital systems necessitates new perspectives and practice.

Apr 30, 2020

A complex tangle of tree roots and ferns

Apr 30, 2020

Lessons from the TSB failure: a perfect storm of waterfall failures

It was interesting to read recently that TSB, the British bank which made headlines for the wrong reasons with a cataclysmic IT migration…

Feb 18, 2020

Lessons from the TSB failure: a perfect storm of waterfall failures

Feb 18, 2020

Published in
IT Revolution

Control, Enablement? Why a word matters

By the time Axelos released the foundational level of ITIL 4, in February 2019, a major change to the ITIL framework was long overdue…

Nov 15, 2019

A Stop sign with the word “Stop” crudely crossed out and replaced with spray painted “Go”

Nov 15, 2019

DevOps and containerisation: echoes from the past

I presented yesterday (June 27th 2019) at the excellent DevOps Enterprise Summit, in London. The presentation is here and I’ll link the…

Jun 28, 2019

DevOps and containerisation: echoes from the past

Jun 28, 2019

Jon Stevens-Hall

Jon Stevens-Hall

The intersection of digital transformation, DevOps, and ITSM. Articles by a senior Product Manager in the enterprise service management space. Personal views.

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