Jon Stevens-HallEnterprise Devops gets “stuck in the middle”, but legacy tech is not the reasonI work with many large enterprises. Most of them made a start with DevOps at some point in the last few years. Most of those have not yet…Apr 15, 2023Apr 15, 2023
Jon Stevens-HallDon’t overcategorise incidentsToday I saw someone’s post, in an ITSM-focused group on Facebook, which sought to define the difference between “network incidents” and…Jul 28, 2022Jul 28, 2022
Jon Stevens-HallService Mangement still matters in a Microservices architectureIn July 2022, I saw an interesting and lively Twitter discussion in which a number of people debated how architecture impacted the burden…Jul 22, 2022Jul 22, 2022
Jon Stevens-HallDoes the Fastly outage justify “Single Point of Failure” headlines?Probably not.Jun 8, 2021Jun 8, 2021
Jon Stevens-HallComplex Adaptive Systems (ii): thinking about emergence and ITSM(This is part two of a series exploring Complexity Science and the concept of complex adaptive systems in the context of ITSM. The first…Sep 4, 2020Sep 4, 2020
Jon Stevens-HallService Desk agents are often Swarming already, even if their leadership doesn’t knowThe UK’s Times Newspaper recently broke a story (paywall) alleging personal data breaches by members of the country’s new and…Jul 28, 2020Jul 28, 2020
Jon Stevens-HallComplex Adaptive Systems and ITSMThe increasing complexity of digital systems necessitates new perspectives and practice.Apr 30, 20201Apr 30, 20201
Jon Stevens-HallLessons from the TSB failure: a perfect storm of waterfall failuresIt was interesting to read recently that TSB, the British bank which made headlines for the wrong reasons with a cataclysmic IT migration…Feb 18, 20202Feb 18, 20202
Jon Stevens-HallinIT RevolutionControl, Enablement? Why a word mattersBy the time Axelos released the foundational level of ITIL 4, in February 2019, a major change to the ITIL framework was long overdue…Nov 15, 2019Nov 15, 2019
Jon Stevens-HallDevOps and containerisation: echoes from the pastI presented yesterday (June 27th 2019) at the excellent DevOps Enterprise Summit, in London. The presentation is here and I’ll link the…Jun 28, 2019Jun 28, 2019